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Smaller Markets Still Have Strong Case for Offering Nearshore Services


USA At-Home Agents Supervised from a Nicaragua Base: A New Twist on the Nearshore Model

Sitel to Hire 300 Agents at Call Center in Alabama

In the Saturated Las Vegas Call Center Market, Only the Savvy Survive

COMMENTARY: Cuba, Outsourcing and the Intriguing Upside of a Very Raw Market

Sitel to Lay Off Over 600 Employees in the United States

Getting Balanced-Shore Right Could Prove Crucial to Capturing a Bigger Chunk of $500 Billion Global Market

Ohio Set To Be New Hotspot for Call Center Firms


As the Peso Falls, Colombia Outsourcers Continue Their Rise

Sitel to Hire 500 Employees in Tennessee Locations

Nicaragua’s Outsourcing is Not Stressed Over US Travel Warning

Faces in the Crowd – Carlos Samcam

Faces in the Crowd – Bruce Dawson

Faces in the Crowd – Douglas A. Hoffschwelle

Nearshore Site Selection is Now a Much Deeper Conversation Thanks to Trump


“Botshore” is the New Shore, According to Sitel

What is Holding Back Chatbots from Widespread Nearshore Adoption?

The Nearshore English Evolution: Nicaragua Population Under-Resourced yet Highly Motivated

Executive View: Sitel COO Finding Strong BPO in Colombia but Brazil Economy Remains “On Hold”

Four Days in Nicaragua: What’s Really Driving this Unique BPO Market? 

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