Sitel Takes Over Domestic Rival Sykes in $2.2 Billion Deal
BPO provider Sitel Group has agreed to acquire its American peer Sykes for US$2.2 billion. The merger will turn Sitel into a BPO giant, increasing its global headcount to in excess of 150,000. The...
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Venezuelans Find New Hope and New Opportunity with Colombia’s BPOs
Venezuela’s socio-economic implosion has caused an estimated five million people to flee their home country, with many crossing the western border into Colombia. As the Colombian government takes steps...
View Article“Live from Colombia” Webinar Explores Sitel’s MAXhub
Nearshore Americas is gearing up to host a new webinar on MAXhubs – a new breed of co-working facility armed with all modern amenities for BPO employees to excel in their work in the face of...
View ArticleSitel Offers Jobs to Venezuelan Refugees in Colombia
American call center firm Sitel has teamed up with the BPO association in Colombia, BPrO, to offer employment opportunities to thousands of Venezuelans living as refugees in the Andean country. Miami,...
View ArticleSitel’s “MaxHub” in Barranquilla Reimagines Role of Delivery Center
Global BPO provider Sitel has begun building a co-working center in the Colombian city of Barranquilla to train and oversee home-based employees, besides unveiling an ambitious plan to hire 11,000...
View ArticleSitel Bets Big on Colombia, to Add 2,000 New Staff to its Workforce
American BPO provider Sitel has reportedly launched a large-scale expansion program in Colombia, with plans to add as many as 2,000 employees to its payroll. The expansion plan includes establishing a...
View ArticleSitel Hires 400 Agents in Canada, Saying Demand For Customer Services is Rising
American call center firm Sitel is set to hire 400 agents in Canada’s St. Catharines, a glimmer of hope for the industry battered by a rising wave of automation and COVID-19 travel restrictions. The...
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PCI Compliance Inside the Agent’s Home Become a Major Focus
Contact centers and BPO providers in the Nearshore and throughout the world are struggling to meet data protection guidelines, such as those issued by the Payment Card Industry (PCI), as literally...
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As BPOs Report a Resurgence, Is Nicaragua in the Clear?
It went from being one of the safest destinations in Central America to unexpectedly chaotic and dangerous – stunning would-be investors and attracting significant global attention as a country mired...
View ArticleA Youthful Population and Focus on Outsourcing Power Cali to New Heights
Cali, Colombia, continues to grow its IT sector as it looks to attract more BPO, ITO and KPO interest. Invest Pacific says 2018 saw 20 new projects, 10 of them with new companies, added to Cali's...
View ArticleSitel Launches Operations in China with Partner 800 TeleServices
The Kunshan center will provide customer services through both voice and WeChat in Chinese language. The post Sitel Launches Operations in China with Partner 800 TeleServices appeared first on...
View ArticleRecap: 5 Pro Tips for Attracting Young Talent When Recruiting for BPO
These top-level tips come from BPO providers with successful youth recruitment campaigns, offering great advice for keeping the new generations invested in your company. The post Recap: 5 Pro Tips for...
View ArticleSitel Hires New VPs To Expand FinTech and Manufacturing Expertise
The new VPs are Chris Hollamby (pictured), a BPO executive with over 30 years' experience in the fintech space, and Matt Fry, who has 20 years' experience delivering tech-centric solutions for Global...
View ArticleQ&A: Learning Tribes Takes Sitel Training Practices to Emotional Levels
Philippe Riveron, CEO of Learning Tribes, explains how Sitel and his company are innovating in the training sphere, retaining human emotion in a chatbot-filled world. The post Q&A: Learning Tribes...
View Article5 Pro Tips for Attracting Young Talent When Recruiting for BPO
These top-level tips come from BPO providers with successful youth recruitment campaigns, offering great advice for keeping the new generations invested in your company. The post 5 Pro Tips for...
View ArticleNicaragua is Fertile Ground for BPO Leadership Development
As BPO in Nicaragua has developed, the young veterans of the industry are now emerging as the new executive leaders, pioneering innovative ways to create even more management talent. The post Nicaragua...
View ArticleFour Days in Nicaragua: What’s Really Driving this Unique BPO Market?
Nearshore Americas took a trip to Nicaragua to take an objective look at what is really going on in the country and how the BPO sector is evolving. The post Four Days in Nicaragua: What’s Really...
View ArticleExecutive View: Sitel COO Finding Strong BPO in Colombia but Brazil Economy...
Raul Navarro, Chief Operating Officer – Americas at Sitel, shares his views of Colombia and Brazil, explaining how each nation’s hurdles are impacting BPO. The post Executive View: Sitel COO Finding...
View ArticleThe Nearshore English Evolution: Nicaragua Population Under-Resourced yet...
The people of Nicaragua understand the growing need for English skills as a means to find well-paying jobs, but the government has more work to do for the BPO industry. The post The Nearshore English...
View ArticleWhat is Holding Back Chatbots from Widespread Nearshore Adoption?
Humberto Andrade from Accenture and Gordon White from The Social Client explain why chatbots have to be part of any serious solution, but are still lacking in adoption rates. The post What is Holding...
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