Sitel – Nearshore Americas

Channel: Sitel – Nearshore Americas

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A Youthful Population and Focus on Outsourcing Power Cali to New Heights

March 11, 2019, 10:14 am

Cali, Colombia, continues to grow its IT sector as it looks to attract more BPO, ITO and KPO interest. Invest Pacific says 2018 saw 20 new projects, 10 of them with new companies, added to Cali's...

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As BPOs Report a Resurgence, Is Nicaragua in the Clear?

October 31, 2019, 6:41 pm

It went from being one of the safest destinations in Central America to unexpectedly chaotic and dangerous – stunning would-be investors and attracting significant global attention as a country mired...

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PCI Compliance Inside the Agent’s Home Become a Major Focus

April 2, 2020, 9:56 am

Contact centers and BPO providers in the Nearshore and throughout the world are struggling to meet data protection guidelines, such as those issued by the Payment Card Industry (PCI), as literally...

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Sitel Hires 400 Agents in Canada, Saying Demand For Customer Services is Rising

May 18, 2020, 9:16 am

American call center firm Sitel is set to hire 400 agents in Canada’s St. Catharines, a glimmer of hope for the industry battered by a rising wave of automation and COVID-19 travel restrictions. The...

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Sitel Bets Big on Colombia, to Add 2,000 New Staff to its Workforce

September 16, 2020, 11:42 am

American BPO provider Sitel has reportedly launched a large-scale expansion program in Colombia, with plans to add as many as 2,000 employees to its payroll. The expansion plan includes establishing a...

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Sitel’s “MaxHub” in Barranquilla Reimagines Role of Delivery Center

December 3, 2020, 10:30 am

Global BPO provider Sitel has begun building a co-working center in the Colombian city of Barranquilla to train and oversee home-based employees, besides unveiling an ambitious plan to hire 11,000...

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Sitel Offers Jobs to Venezuelan Refugees in Colombia

February 24, 2021, 9:25 am

American call center firm Sitel has teamed up with the BPO association in Colombia, BPrO, to offer employment opportunities to thousands of Venezuelans living as refugees in the Andean country. Miami,...

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“Live from Colombia” Webinar Explores Sitel’s MAXhub

March 16, 2021, 10:02 am

Nearshore Americas is gearing up to host a new webinar on MAXhubs – a new breed of co-working facility armed with all modern amenities for BPO employees to excel in their work in the face of...

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Venezuelans Find New Hope and New Opportunity with Colombia’s BPOs

April 26, 2021, 8:06 am

Venezuela’s socio-economic implosion has caused an estimated five million people to flee their home country, with many crossing the western border into Colombia. As the Colombian government takes steps...

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Sitel Takes Over Domestic Rival Sykes in $2.2 Billion Deal

June 22, 2021, 10:55 am

BPO provider Sitel Group has agreed to acquire its American peer Sykes for US$2.2 billion. The merger will turn Sitel into a BPO giant, increasing its global headcount to in excess of 150,000. The...

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